There are many critical aspects to supporting Oracle environments. From system monitoring to data backups to pro-active change management we have defined 9 essential components we believe are crucial to every Oracle Managed Services engagement. In each of these areas, Mercury Technology has defined best practice procedures (based on ITIL standards) to provide reliable and repeatable quality of service. Our execution of these processes are audited annually as part of Mercury Technology's SAS70 assessment.
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What Our Customers Are Saying
"I've been very impressed with the professionalism by which Mercury Technology works with its clients and believe their commitment to satisfying the customer needs is complete."
IT Manager
National Hotel & Resorts Company
"The team at Mercury Technology has been excellent... The service manager model allows them to work closely with our team to allocate resources quickly and produce solid results."
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